Majority of Philippine businesses have shifted a part of their operations online especially in the field of Business Process Outsourcing (BPO), retail, fintech/digital payments, tourism and trade, and manufacturing.
After the pandemic, how Filipinos buy and sell have changed significantly, and this expanded the e-commerce space as most transactions and operations move online. With over 98 million users, 56.3% of this group make at least one online purchase per month.
Online transactions now make a substantial part of your revenue which makes reliable and fast internet connectivity integral for all businesses.
Impacts of Downtime To Your Business
Revenue Loss
Financial loss is the most significant and detrimental impact to most businesses.
According to DataCenter statistics, high-impact outages cost between $1 million and $3 million revenue lost per hour in ASEAN countries. 46% of businesses actually experience outages at least once a week while others experience it multiple times.
Productivity Drop
Lack of connectivity or outages cause severe operational disruptions especially for businesses dependent on cloud based tools and services. Without proper tools, many business day-to-day activities and transactions might be unable or problematic to proceed.
Security, Reputation
Having a reliable internet connection especially for cloud-based or digital systems impacts customer experience.
Outages in digital channels affect not only brand reputation but raises serious concerns on security. Slow or delayed transactions usually deter customers or clients from continuing. Some even stop using a product or service altogether after one bad experience.
Operational Delay
High-scale outages or sporadic inaccessibility of systems including websites and digital portals affect overall ability to deliver timely service or goods. Most businesses have shifted to digital tools to handle task tracking, order management, inventory, workflow automations to name a few.